Delivery
Free over 45 €, tracked all the way. You see the delivery window before you pay and the tracking link the moment your order ships.
- 45 €Free delivery from
- 5,99 €Delivery below 45 €
- 2–5Working days in Portugal
- 27EU countries we deliver to
What it costs
Delivery is free on orders over 45 €. Below that, it's 5,99 €, the same in every country we deliver to.
Your bag shows how much is left until delivery is free, and checkout shows the final cost before you pay. Prices include VAT and there are no customs charges inside the EU, so nothing is due at the door.
How long it takes
Portugal, mainland and islands: 2 to 5 working days.
Other EU countries: it depends on the country.
Every product page shows the delivery window for that piece, and your bag shows the dates for the whole order. Working days are Monday to Friday, public holidays excluded. Delivery times are estimates and can stretch in peak weeks such as Black Friday and Christmas.
Where we deliver
Portugal and every other country in the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Romania, Slovakia, Slovenia, Spain and Sweden.
We don't deliver outside the EU yet. That includes the UK, Switzerland and Norway.
Tracking your order
We email you the tracking link as soon as your order ships. You can also follow it in your account, under Orders.
An order with several pieces can arrive in more than one parcel, because pieces ship from different partner warehouses in Europe. Each parcel has its own tracking, and you only pay for delivery once.
Good to know
Can I change the delivery address?
Write to us as soon as you can, with your order number. If the order hasn't shipped yet, we change it. Once it's on its way we can't change it any more, but we'll help you sort it out with the carrier.
What happens if I'm not home?
The carrier usually tries again or leaves a note saying where to collect the parcel. The tracking link shows the options in your country.
My tracking hasn't moved for a few days
Give it 2 working days: parcels sometimes skip a scan between depots. Still nothing? Write to us with your order number and we chase the carrier for you.
A parcel arrived damaged or a piece is missing
Write to us with your order number and a photo of the parcel. We sort it with a replacement or a refund, and every delivery cost is on us.